Warranty Terms & Conditions

Duration and Scope:
- Our Standard Warranty offers a 1-year limited carry-in warranty for part(s) only, effective from the "date of purchase" for selected model(s).

Exclusions:
- The warranty does not include routine inspections, shipping costs, administration fees, or expenses related to filter replacement and cleaning services requested by the client.
- Damage resulting from alterations, accidents, misuse, unsuitable environmental conditions, excessive water pressure, poor water quality, or improper installation.
- Normal wear and tear are not covered under this warranty.
- The warranty will be void if the product is serviced or tampered with by unauthorized personnel.
- Transportation, packing, and delivery charges are not covered by this warranty.
- Onsite support for water leaks is not covered after a 7-day grace period; a manpower fee applies for any onsite service and support.

Freebies Terms & Conditions:

Availability:
- Freebie items are provided only while supplies last.

Exchange Policy:
- Freebie items cannot be returned or exchanged.

Transferability:
- Freebie items are not transferable and cannot be redeemed for cash or credit.

Warranty:
- There is no warranty for freebie items or any accessories included with the purchased items.

Rights Reserved:
- MY SHOPNSAVE PTE LTD reserves the right to replace any freebie item that is out of stock or part of a limited-time sale or promotion.

Note on Ceramic Water Filters:

- Customers must handle ceramic water filters with care. We are not liable for replacements if the filter is damaged due to accidental breakage, mishandling during cleaning, or over-tightening of the cap.
- Damage incurred from dropping the ceramic water filter will not be covered.

Proof of Purchase:
- Keep your sales invoice/order details for warranty claims or after-sale service and support.

Acceptance of Terms:

- By using our service and website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use or access the Service.